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  • How long are the sessions?
    Our sessions last 2 hours. Please arrive 5-10 minutes before the lesson starts so you can get your aprons on, go to the toilet and get comfortable.
  • What is included in your Master Classes?
    Our biscuit decorating classes are perfect for beginners who want to learn a new skill and have fun along the way! Everything will be provided for you, including freshly baked biscuits, an apron, piping bags filled with royal icing, a biscuit needle and a box to take your biscuits home. ​ You will leave the class with a set of 6 beautifully hand-iced biscuits, ready to scoff when you get home!
  • Do you take private bookings?
    Yes we do - we have had a range of private bookings for Hen Dos, Birthday Parties, Baby Showers and anything you can think of!
  • Where are your classes located?
    We currently teach at The Elephant House in Bedminster, Bristol. But come mid-September, we are opening our new bakery workshop space on Gloucester Road!
  • What is the minimum class size?
    We have a minimum class size of 4 people.
  • Do you host children's parties and what can you offer?
    Yes we do! If your children are aged 8+ then they can sign up to our normal classes of 2 hours including 6 biscuits for £35 per child. Any younger and we can offer you a 1 hour class including 3 biscuits for £20 per child.
  • How do I place an order?
    There are 3 ways to do this: - Order through our online site www.boujonbakery.co.uk - Order through our Instagram or Facebook page @boujonbakery - Email us at info@boujonbakery.co.uk Please include what you would like to order, the recipients address and free gift message you would like to include! **Do note that all orders have to be placed within at least 5 working days before the required delivery date.
  • Do you do bespoke orders?
    Yes, this is what we specialise in! We are the only biscuit company in the UK to personalise biscuits to whatever design you'd like. Simply head over to our Personalised Biscuits webpage where you can order a variety of packaging options. We offer Small Biscuit Boxes with one large biscuit or two smaller personalised designs, a Large Set Biscuit Box which includes 5 personalised designs for whatever you choose, or Individually Wrapped Biscuits. For larger Corporate Enquiries, please head to the form at the bottom of this webpage and we will get back to you as soon as we can. We typically require 2 weeks notice for larger orders but as much time as possible is always preferred!
  • How long do the biscuits last for?
    All of our biscuits will last over 3 weeks from when they are shipped to you if they are kept in their box.
  • How should I store my products?
    Your biscuits will be fine in the box they are delivered in. However, to make them last even longer, store them in a sealed container in a cool, dry place. The sooner you eat the biscuits, the yummier they will be!
  • Do you include a gift message?
    Yes we include a free hand written gift message. We believe it is more personal than a printed message!
  • How can I cancel or change my order?
    Please email us at info@boujonbakery.co.uk and we will get this sorted.
  • How long will it take to receive my order?
    Typically, our turn around time from your order, is 4-5 business days when you choose Royal Mail 1st Class delivery. For those opting for Royal Mail 2nd Class, please anticipate additional delivery time. We pride ourselves on delivering freshly baked, hand-iced biscuits that require a bit more time to perfect compared to other companies. From the moment your order is placed, we need time to bake your biscuits, ice them, let them dry, and then package them with care before sending out to you. This allows us to ensure that each biscuit meets our high standards for quality and taste.
  • Do you ship internationally?
    Sadly, not. We are based in Bristol and ship everywhere within UK. This doesn't stop you ordering to your house to take abroad with you though...!
  • My item is damaged or not what I ordered?
    We are very sorry to hear this. Please contact us via our email: info@boujonbakery.co.uk or call us on +44 75300 60983 with your issue and any photos and we will get back to you as soon as we can.
  • Do you post cakes?
    We do not post cakes through the post. It has been tried and tested and no matter how many 'This Way Up' signs you put on the cake, it always seems to arrive upside down! However, we do deliver in Bristol or surrounding areas and collection is always available.
  • Can I collect my order?
    Yes, of course! You can collect from our bakery on Gloucester Road, Bristol. Just let us know in advance with what you want and the date of collection, and we will do the rest.
  • Why have I received my order before the estimated delivery date?
    We strive to get your biscuits to you on the exact delivery date but prefer to aim slightly before just incase there are issues with Royal Mail. We believe its better for them to arrive earlier rather than later!
  • What flavour biscuits do you have?
    We offer a range of flavours from Vanilla, Chocolate Chip, Vegan, Gluten-Free and our Christmas flavour (cinnamon, ginger and allspice flavour).
  • Are your products suitable for vegetarians?
    All of our products are suitable for vegetarians.
  • Do you offer vegan or gluten-free products?
    Yes, we have vegan and gluten-free options available for biscuits and cakes.
  • Allergy advice for your biscuits
    Vanilla Biscuits: butter, sugar, eggs, flour, golden syrup, vanilla extract Chocolate Chip Biscuits: butter, sugar, eggs, flour, golden syrup, vanilla extract, chocolate chips Christmas Biscuits: plain flour, baking powder, granulated sugar, salted butter, eggs, golden sryup, cinnamon, ground ginger, ground allspice Icing: icing sugar, egg-white powder, water, gel food colouring Vegan Biscuits: dairy-free butter, sugar, No-Egg egg replacer, flour, golden syrup, vanilla extract Vegan Icing: icing sugar, aquafaba, water, gel food colouring Allergy advice - May contain traces of nuts - Contains dairy, eggs and gluten
  • Do your biscuits contain nuts?
    Whilst we don’t include any nuts in our biscuit products, we can’t guarantee against traces of nuts as we do handle nuts in our bakery. Therefore, we are unable to cater for severe nut allergies.
  • Do you include payment details in the box?
    As our business is based around bespoke gifting we do not include any payment information, receipts or invoices in our biscuit boxes. There is the option to add a FREE gift message at checkout so the recipient knows who it's from. We write this by hand to add a more personal touch!
  • Do you have biscuit subscriptions?
    This is something we are working on...so keep your ears and eyes peeled!
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